Benefits:

Exceptional support team
Fun, supportive, and safe working environment
Rewards and recognition programs
Comprehensive paid training
Competitive salary
Flexible schedule

Embrace Your Role as a Leader at FirstLight® Home Care: Where Compassion Meets Professionalism!

Are you a highly organized, proactive, and detail-driven professional who enjoys creating structure and improving the way things work? FirstLight® Home Care of McKinney is a growing home care agency seeking an experienced Operations Manager to help strengthen and organize our day-to-day operations.

We are looking for someone who can do more than manage a task list. The ideal candidate is process-minded, takes initiative, follows through, and can help develop the systems, procedures, and organization needed to support a growing agency. Experience in home care or senior care operations is strongly preferred.

At FirstLight® Home Care, we go beyond providing care; our mission is to help seniors and adults maintain their independence, dignity, and quality of life in the comfort of home. Behind exceptional care are strong systems, accurate documentation, organized processes, and a team that works together effectively. The Operations Manager will play an important role in helping us build and maintain that foundation.

Why Join FirstLight® Home Care:

Opportunity to Make an Impact: Join a growing agency where your ideas, organization, and experience can directly influence how our operations are structured and improved.
Meaningful Work: Your work behind the scenes helps ensure our clients receive dependable care and our caregivers have the support and resources they need.
Professional Growth: As our agency grows, there will be opportunities to take on additional responsibility and grow within the organization.

Job Summary

The Operations Manager is responsible for supporting and improving the day-to-day operations of the agency to

Develop, document, and maintain Standard Operating Procedures (SOPs) and operational workflows;
Create structure and consistency across recurring office and administrative functions;
Organize and maintain accurate client and caregiver files;
Coordinate client and caregiver onboarding processes;
Monitor documentation, credentials, training, and other compliance requirements;
Support scheduling, payroll, billing, and other operational processes;
Assist with documentation and administrative requirements related to long-term care insurance, VA-authorized care, Medicaid/waiver programs, and private-pay services, as applicable;
Identify operational gaps and implement practical solutions that improve efficiency;
Help ensure the agency's day-to-day operations run smoothly as the organization continues to grow.

Responsibilities

Organizes and supports the Agency’s day-to-day operations, helping ensure processes are efficient, consistent, and well-structured.
Develops, documents, and maintains SOPs, checklists, workflows, and internal processes to improve efficiency and consistency.
Identifies operational gaps or inefficient processes and works with agency leadership to develop and implement practical solutions.
Maintains organized and compliant client and caregiver files, including required documentation, credentials, training records, authorizations, and expiration tracking.
Coordinates new client setup and caregiver onboarding, ensuring required documentation, background checks, training, credentials, and system setup are completed.
Supports documentation and administrative requirements for long-term care insurance, Medicaid/waiver programs, VA-authorized care, and other payer sources, as applicable.
Utilizes WellSky Personal Care (formerly ClearCare) to maintain accurate client, caregiver, scheduling, and service information.
Utilizes Viventium and other agency systems to support employee onboarding, payroll processes, and personnel records.
Supports caregiver scheduling and service coordination as needed to help ensure reliable coverage and continuity of care.
Reviews payroll, billing, and operational information for accuracy and follows up on discrepancies or outstanding items.
Tracks recurring administrative and compliance requirements and ensures important deadlines and follow-up items are completed.
Communicates professionally with clients, families, caregivers, vendors, insurance companies, and other partners while maintaining confidentiality.
All other duties as assigned.

Qualifications

High School Diploma required; College Degree preferred.
Previous experience in home care, senior care, healthcare operations, care coordination, staffing, or a related field strongly preferred.
Experience with WellSky Personal Care/ClearCare strongly preferred; experience with Viventium or a similar payroll/HRIS platform is a plus.
Knowledge of client and caregiver file management, onboarding, scheduling, and home care documentation requirements preferred.
Experience with long-term care insurance, Medicaid/waiver programs, VA-authorized care, or other home care payer sources is a strong plus.
Experience developing SOPs, workflows, checklists, or improving operational processes preferred.
Strong organizational and problem-solving skills with excellent attention to detail and the ability to manage multiple priorities independently.
Strong written and verbal communication skills with the ability to professionally communicate with clients, families, caregivers, and team members.
Ability to learn and navigate multiple software platforms while maintaining confidentiality of client and employee information.
Possess and maintain a valid driver's license and valid auto insurance.

Compensation: $21.00 - $25.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

FirstLight hires Caregivers, Home Health Aides, CNAs, Care Coordinators, Companion Care and Personal Care Assistants who have a genuine desire to enrich the lives of others and help them have their best day, every day. Our professional caregivers provide safety, comfort and companionship for adults who need support. But we do more than make a meal or help with mobility. We establish meaningful relationships built on trust and respect.

We give you the care, support and training you need to be the best caregiver you can be so that you can make a difference in the lives of others!

_{This franchise is independently owned and operated by a local franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this local office. All inquiries about employment at this location should be made directly to the franchisee, and not to the FirstLight Home Care Support Center.}

(if you already have a resume on Indeed)

Or apply here.

* required fields

First Name*

Last Name*

Email*

Phone*

Yes, Text Me!

I consent to receiving text messages about this hiring process and, if hired, future job related information from FirstLight Home Care of McKinney.

Message and data rates may apply. Message frequency varies. Reply STOP to opt out. Reply HELP for help. See our User Terms of Service and Privacy Policy for details.

Get faster updates with texting!

Message and data rates may apply. Message frequency varies. Reply STOP to opt out. Reply HELP for help. See our User Terms of Service and Privacy Policy for details.

Location

Address

City

States

ZIP Code

Resume/CV *

Type/Paste Text

Cover Letter

Type/Paste Text

Recent Job Title

Recent Employer

How many years of experience do you have working in home care, senior care, healthcare operations, or a similar healthcare setting?*

No experience

Less than 1 year

1-2 years

3-5 years

5+ years

Which home care or healthcare systems have you worked with? Please include any experience with WellSky Personal Care/ClearCare, Viventium, scheduling/EVV systems, payroll platforms, or similar software.*

Tell us about a process you helped organize or improve in a previous role. What was the issue, what did you change, and what was the result?*

U.S. Equal Opportunity Employment Information (Completion is voluntary)

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Gender

Race/Ethnicity

Disability Status

Form CC-305
OMB Control Number 1250-0005
Expires 4/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Veteran Status

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Referral code from a current employeeIf no code provided, add their name instead.